Privacy Policy

1 About This Privacy Policy

tpower3 ("we", "us", "our") is committed to protecting the privacy of all members and visitors to tpower3.club. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by tpower3. This Policy should be read alongside our Terms & Conditions, which govern your overall use of the tpower3 platform.

tpower3 operates as the data controller in respect of personal data collected through tpower3.club. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law and the requirements of our international gaming authority licence.

We may appoint third-party data processors who act on our instructions — for example, payment processors, identity verification service providers, and customer support platform providers. These parties are contractually bound to handle your data only as instructed by tpower3 and in accordance with applicable data protection standards.

2 Personal Data We Collect

2.1 Data You Provide Directly

When you register for a tpower3 account, make deposits or withdrawals, contact support, or participate in promotions, you provide us with personal data including:

• Identity data: Full legal name, date of birth, national identification number or passport number (for KYC verification).
• Contact data: Email address, Malaysian mobile number, residential address.
• Financial data: Payment method details (e.g., Touch n Go eWallet account, Maybank or CIMB bank account number), transaction history, and deposit/withdrawal records.
• Account data: Username, password (stored in hashed form only), account preferences, responsible gaming settings.
• Verification documents: Copies of government-issued identification, utility bills, or other proof of address documents submitted during KYC.
• Communications: Records of your interactions with tpower3 customer support, including live chat transcripts and email correspondence.

2.2 Data Collected Automatically

When you use tpower3.club, we automatically collect certain technical and usage data, including:

• Device data: IP address, device type, operating system, browser type and version.
• Usage data: Pages viewed, games played, betting history, session duration, click patterns, and navigation paths within tpower3.club.
• Location data: Country and approximate location derived from your IP address, used for geographic restriction compliance and fraud detection.
• Cookie data: Data collected via cookies and similar tracking technologies as described in Section 6 below.

3 How tpower3 Uses Your Personal Data

tpower3 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your tpower3 account, including processing logins and managing your MYR wallet.
• Service delivery: Enabling you to place bets, play games, make deposits and withdrawals, and use all features of the tpower3 platform.
• Identity verification (KYC): Verifying your identity and age (21+) as required by our licensing authority and anti-money laundering obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, money laundering, and other prohibited activities.
• Responsible gaming: Monitoring account activity for signs of problem gambling and administering self-exclusion, deposit limit, and other responsible gaming tools.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions.
• Regulatory compliance: Meeting our reporting and record-keeping obligations to our gaming licensing authority and other applicable regulatory bodies.
• Marketing (with consent): Sending promotional offers, bonus notifications, and product updates where you have opted in to receive such communications.
• Platform improvement: Analysing usage data in aggregated and anonymised form to improve the tpower3 platform, optimise game offerings, and enhance user experience.

4 Legal Basis for Processing

tpower3 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the tpower3 service to you under our Terms & Conditions, including account management, game delivery, and payments.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering laws, and other applicable legal requirements — including KYC identity verification and transaction monitoring.
• Legitimate interests: Processing for fraud detection, platform security, and aggregated analytics, where our legitimate interests in operating a secure platform are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where we rely on your explicit opt-in consent. You may withdraw this consent at any time.

5 Data Sharing & Disclosure

tpower3 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your data only in the following circumstances:

• Service providers: Third-party processors acting on our instructions, including payment processors (e.g., those facilitating Touch n Go eWallet, Boost, and bank transfers), identity verification providers, fraud detection services, and customer support platform providers. All such providers are bound by data processing agreements and may only use your data as instructed by tpower3.
• Game providers: Certified game studios and live casino providers whose games are available on tpower3. Minimal session data (e.g., player ID and bet amounts) is shared as necessary to operate the games and record outcomes.
• Regulatory authorities: Our gaming licensing authority and any other applicable regulatory body to whom tpower3 is required to report under its licence conditions or applicable law.
• Law enforcement: Where tpower3 is legally required to disclose personal data in response to a court order, subpoena, or other lawful request from a government authority.
• Business transfers: In the event of a merger, acquisition, or sale of tpower3 assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6 Cookies & Tracking Technologies

tpower3 uses cookies and similar technologies on tpower3.club to operate the platform, remember your preferences, maintain your login session, and collect analytics data. The categories of cookies used by tpower3 are:

• Essential cookies: Required for core platform functionality, including maintaining your login session and security tokens. These cannot be disabled without breaking site functionality.
• Functional cookies: Used to remember your language preferences, display settings, and account configurations between sessions.
• Analytics cookies: Collect aggregated, anonymised data about how visitors use tpower3.club, used to improve platform performance and user experience. No personally identifiable information is included in analytics data shared externally.
• Security cookies: Used by our fraud detection systems to identify suspicious login patterns and protect your tpower3 account.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. tpower3 does not use third-party advertising cookies or behavioural targeting technologies.

7 Data Retention

tpower3 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, regulatory, and licensing obligations. The key retention periods applied by tpower3 are:

• Account data: Retained for the duration of your tpower3 account plus a minimum of 5 years following account closure, as required by our gaming licence and anti-money laundering obligations.
• Transaction records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction in accordance with anti-money laundering regulations.
• KYC documents: Identity verification documents are retained for the period required by our licensing authority, typically 5 years from the end of the business relationship.
• Support records: Customer support interaction records are retained for 3 years from the date of the interaction.
• Marketing data: Retained until you withdraw your consent or unsubscribe, after which marketing data is deleted within 30 days.

Where data is no longer required for any legitimate purpose, tpower3 will securely delete or anonymise it in accordance with our data destruction procedures.

8 Data Security

tpower3 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• All data in transit between your browser and tpower3 servers is encrypted using TLS 1.3 with 256-bit encryption.
• Sensitive personal data stored on tpower3 systems is encrypted at rest using AES-256 encryption.
• Account passwords are hashed using a strong cryptographic algorithm — they are never stored in readable form and cannot be retrieved even by tpower3 staff.
• Access to personal data within tpower3's systems is restricted on a strict need-to-know basis with role-based access controls and full audit logging.
• Our systems are subject to regular security assessments, penetration testing, and vulnerability scanning.
• tpower3 maintains an incident response plan and will notify affected members of any data breach that poses a risk to their rights within the timeframes required by applicable law.

While tpower3 takes all reasonable steps to protect your data, no internet transmission is 100% secure. You are responsible for maintaining the security of your tpower3 account credentials and for notifying us immediately if you suspect unauthorised access.

9 Your Data Rights

Subject to applicable data protection law and our legal obligations as a licensed gaming operator, you have the following rights in respect of your personal data held by tpower3:

tpower3 will respond to all valid data rights requests within 30 days. Some requests may be subject to identity verification before they are actioned. Requests to erase data may be limited where tpower3 is required to retain that data under its gaming licence or anti-money laundering obligations.

10 International Data Transfers

tpower3 operates internationally and your personal data may be processed in countries outside Malaysia, including the jurisdiction in which tpower3 is licensed and where our technology infrastructure is hosted. Where personal data is transferred outside Malaysia, tpower3 ensures that appropriate safeguards are in place to protect your data, including contractual protections with data recipients that meet applicable data protection standards.

By using tpower3, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia in connection with the provision of our services.

11 Children's Privacy

tpower3 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If tpower3 discovers that an account has been registered by or on behalf of an individual under 21, that account will be immediately closed, all data associated with it will be handled in accordance with our regulatory obligations, and any balance will be forfeited.

12 Marketing Communications

tpower3 will only send you marketing communications — including promotional offers, bonus alerts, and product updates — where you have explicitly opted in to receive them. You may opt in during registration or at any time through your account settings.

You can withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link in any tpower3 marketing email.
• Updating your communication preferences in your tpower3 account settings.
• Contacting tpower3 customer support via live chat or email.

Withdrawal of marketing consent will take effect within 30 days. Please note that withdrawing marketing consent does not affect transactional communications, such as deposit confirmations, withdrawal notifications, or security alerts, which are essential to the operation of your tpower3 account and cannot be opted out of while your account is active.

13 Third-Party Links

tpower3.club may contain links to third-party websites or resources in the context of responsible gaming support or licensing information. tpower3 is not responsible for the privacy practices of any third-party website. If you follow a link to a third-party site, we recommend that you read their privacy policy before providing any personal data. This Privacy Policy applies only to data processed by tpower3 in connection with tpower3.club and its associated services.

14 Changes to This Privacy Policy

tpower3 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our licensing requirements. Where changes are material, we will provide reasonable advance notice via email or an on-platform notification before the revised Policy takes effect. The "Last updated" date at the top of this Policy indicates when the most recent revision was made.

Your continued use of tpower3 following notification of any changes to this Policy constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using tpower3 and may request account closure.

15 Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how tpower3 has handled your personal data, please contact us through the following channels:

tpower3 will acknowledge all privacy-related enquiries within 5 business days and will aim to resolve them within 30 calendar days. Where a complaint relates to data processing that cannot be resolved through direct contact with tpower3, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.